Director of Carrier Operations

Convoso

2 months ago

3.7 on Glassdoor

Woodland Hills, CA

Hybrid

Full Time

Director

1 applicant

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About this role

The Director of Carrier Operations at Convoso is a senior leader overseeing the carrier operations function that supports Convoso’s AI-powered outbound contact center platform. The role focuses on shaping carrier strategy, ensuring scalable and compliant voice connectivity, and partnering with cross-functional teams to align carrier services with product and business objectives.

Skills

Qualifications

Bachelor’s Degree in Telecommunications, Business, or Related Field

About Convoso

convoso.com

Convoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.