Senior Director, Customer Success Management

1Password(1 month ago)

HybridFull TimeDirector$187,120 - $247,059 (estimated)GTM

About this role

The Senior Director of Customer Success Management at 1Password is responsible for designing and operationalizing a scalable, data-informed Customer Success strategy to enhance retention, growth, and advocacy across various customer segments. This role involves leading and developing the Customer Success and Renewals teams, leveraging deep analytical skills to monitor customer health, mitigate churn risks, and drive product adoption while identifying revenue expansion opportunities. Reporting to the VP of Customer Experience, the director will collaborate closely with cross-functional teams, ensuring a customer-centric approach throughout the organization.

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Required Skills

Customer Success
Team Leadership
Strategy Development
Data Analysis
Revenue Growth
Risk Identification
Customer Advocacy
Product Adoption
Utilization Improvement
Customer Satisfaction

+8 more

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.