Director of Customer Success

MediSpend

25 days ago

3.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Director of Customer Success at Medispend is a senior leadership role overseeing customer retention, satisfaction, and expansion within the company's Commercial Compliance portfolio. The role involves managing the post-sale customer lifecycle, stakeholder engagement, and cross-functional collaboration to ensure clients derive value from solutions within a regulated environment.

Skills

Qualifications

BS in a related field7-10+ years of experience in Customer Success or Operations within SaaSManagement experience managing teams or senior contributorsStrong knowledge of life sciences and commercial compliance (preferred)Experience in a regulated environment

About MediSpend

medispend.com

MediSpend provides commercial compliance software and client services that help life sciences companies grow their business compliantly. Their secure, scalable, cloud-based platform and professional services support pharmaceutical, medical device, dental and emerging biotech firms in managing commercial compliance. MediSpend serves more than 400 organizations worldwide, including large global pharma and medical device companies, with top-rated commercial compliance solutions.

Recent company news

PR Newswire

MediSpend and Life Sciences Subsidiary of RLDatix Merge to Form Leading Global Provider of Regulatory and Compliance SaaS Solutions for Life Sciences

Sep 2, 2025

PR Newswire

Medispend and RLDatix Life Sciences Complete Merger, Uniting Under the Medispend Brand to Create The Leading Life Sciences Compliance Software-as-a-Service Provider

Jan 6, 2026

PR Newswire

MediSpend Acquires Alucio to Expand AI-Enabled Stakeholder Engagement Capabilities

Aug 4, 2025