Director of Customer Support

EverPass Media(21 days ago)

HybridFull TimeDirector$130,000 - $160,000Customer Support

About this role

EverPass Media is hiring a Director of Customer Support to lead and scale its customer support function for a cloud-based platform that delivers live sports/entertainment streaming and marketing tools to commercial venues. The role is a hands-on leadership position overseeing end-to-end support across both hardware and software for SMB and enterprise customers, ensuring the support organization and tooling can grow with the company.

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Required Skills

Customer Support
Support Strategy
Support Operations
Team Leadership
Workforce Scaling
CSAT
SLA Management
Escalation Management
Workflow Design
Coverage Planning

+11 more

Qualifications

Bachelor’s Degree

About EverPass Media

everpass.com

New Relic is a cloud-based observability platform that gives engineering and operations teams real‑time visibility into application performance, infrastructure, logs, metrics, and end‑user experience. It offers APM, distributed tracing, log management, infrastructure and synthetics monitoring, browser/mobile agents, serverless support, unified dashboards, and alerting. With developer‑friendly agents, open APIs and integrations across cloud and container ecosystems, New Relic helps teams diagnose problems faster, optimize performance, and correlate telemetry for full‑stack troubleshooting.