Lead Member Insights, UK/Europe

Careers at Tide(2 months ago)

HybridFull TimeManager$114,651 - $150,485 (estimated)Support

About this role

The Lead of Customer Insights at Tide champions the voice of members and owns the end-to-end feedback loop, translating member feedback into product and operational improvements. This role leads the member-facing content team and insight analysts to drive content strategy, improve self-service, and inform cross-functional roadmaps. The position focuses on ensuring data-driven decisions enhance the customer journey and operational efficiency.

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Required Skills

VoC
Content Strategy
Insight Analysis
Feedback Loop
Knowledge Management
Team Leadership
Survey Design
Customer Sentiment
Support Operations
Stakeholder Management

+3 more

About Careers at Tide

tide.co

Tide is a UK-based, digital-first business banking platform that provides small businesses, freelancers and sole traders with online business accounts and corporate cards. It combines fast, paperless onboarding with tools for payments, invoicing, expense management and automated bookkeeping, plus integrations with popular accounting software. Tide also offers lending and cashflow products and a marketplace of partner services to help firms manage admin and grow without traditional bank branches.