Director of Omnichannel Strategy

The Director of Omnichannel Strategy at FWD People is responsible for creating and leading integrated go-to-market strategies for both the Healthcare and Animal Health divisions. This role entails harmonizing various channels—such as digital, CRM, and in-person engagement—to deliver cohesive customer experiences while translating market insights into actionable plans. The Director will collaborate with cross-functional teams and clients, guiding them on effective omnichannel usage and leveraging tools like Veeva and Salesforce to optimize engagement strategies and ensure alignment with brand goals. Candidates should possess over 10 years of experience in omnichannel strategies within regulated industries and a strong ability to communicate and build partnerships at the executive level.