Director of Success

Connecteam(3 days ago)

RemoteFull TimeSenior$170,000 - $200,000Customer Success

About this role

Connecteam is seeking a Director of Success to oversee customer success and product adoption for mid-market and strategic accounts within a SaaS platform for deskless workers. The role involves leading multiple teams, managing customer relationships, and ensuring long-term retention and satisfaction. This position plays a key part in implementing the platform across large organizations and fostering customer growth.

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Required Skills

Customer Success
Product Implementation
SaaS
Relationship Management
Team Leadership
Data Analysis
Customer Retention
Account Management
Cross-Functional Collaboration
Strategic Planning

About Connecteam

connecteam.com

Connecteam is a mobile-first, all‑in‑one employee management platform focused on helping businesses communicate, operate, and train non‑desk workforces. It consolidates scheduling, time tracking, task management, HR tools, forms/checklists, and e‑learning into a single, customizable and easy‑to‑use app. Aimed primarily at small and mid‑sized companies, Connecteam emphasizes affordability and simplicity while offering integrations with payroll and other back‑office systems. Organizations use it to centralize frontline operations, boost productivity, and improve compliance and team communication.

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