Director, Service Delivery
Third-Party Job Posts(4 days ago)
About this role
The Service Delivery Director at Viator is a senior leader responsible for shaping front-line customer service strategy for the Viator Experiences business. The role focuses on delivering an exceptional, customer-centric experience across channels while overseeing vendor and in-house operations. This is a hybrid position based across Oxford and London.
Required Skills
- Customer Focus
- Stakeholder Management
- Vendor Management
- BPO
- Team Leadership
- Data Analysis
- Strategic Thinking
- Communication
- Financial Management
- Training Development
+1 more
Qualifications
- Bachelor's Degree
About Third-Party Job Posts
flexjobs.comFlexJobs is a job marketplace focused on hand‑screened remote, work‑from‑home, and flexible job listings since 2007. The site vets opportunities to remove ads, scams, and junk, providing a curated search experience for full‑time, part‑time, freelance, and contract roles. FlexJobs also offers career resources and company information to help jobseekers and employers connect around flexible work. The platform is known for its emphasis on quality, trustworthiness, and remote work specialization.