Service Delivery Manager
RedHelm(1 month ago)
About this role
The Service Delivery Manager at RedHelm oversees the Service Desk organization, ensuring operational excellence, service reliability, and high customer satisfaction. This leadership role focuses on shaping team performance, fostering continuous improvement, and maintaining client trust while reporting to the Service Desk Director.
Required Skills
- People Leadership
- Service Delivery
- Ticket Management
- Escalation Management
- Incident Response
- Process Improvement
- Stakeholder Management
- Performance Management
- Training
- Documentation
+5 more
Qualifications
- High School Diploma
- ITIL
- CompTIA
- Microsoft
About RedHelm
redhelm.comRedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.
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