Service Delivery Manager
RedHelm
About this role
The Service Delivery Manager at RedHelm oversees the Service Desk organization, ensuring operational excellence, service reliability, and high customer satisfaction. This leadership role focuses on shaping team performance, fostering continuous improvement, and maintaining client trust while reporting to the Service Desk Director.
Skills
Qualifications
About RedHelm
redhelm.comRedHelm provides complete, coordinated technology and cybersecurity solutions from a single trusted partner. They deliver expert, end-to-end support designed to streamline operations, reduce risk, and keep businesses secure. Organizations engage RedHelm for integrated managed IT and security services — from risk assessments and threat detection to incident response and strategic guidance — to strengthen resilience across their environments.
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About RedHelm
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for RedHelm.
Salary
$134k – $174k
per year