Dispute Resolution Officer
Moniepoint(2 years ago)
About this role
The Dispute and Fraud Officer at Moniepoint Inc. is responsible for recovering funds from unauthorized, fraudulent, or erroneous transactions and minimizing financial and reputational loss. The role focuses on proactively identifying transaction anomalies, coordinating recovery efforts with banks and law enforcement, and ensuring accurate documentation of investigations and outcomes. It requires close collaboration with internal teams such as Compliance and Legal and engagement with external stakeholders when necessary.
Required Skills
- Transaction Monitoring
- Fraud Investigation
- Case Management
- Report Writing
- Law Liaison
- Account Reviews
- Compliance Liaison
- Interviewing
- Data Analysis
- Communication
+3 more
Qualifications
- Bachelor Degree in Banking
About Moniepoint
moniepoint.comMoniepoint is a fintech platform that powers payments, banking, and back-office operations for businesses and their customers, with a focus on financial inclusion in emerging markets. It provides an all‑in‑one suite — including payments acceptance, merchant POS and digital banking tools, APIs and operational services — that helps merchants, SMEs and agent networks run and grow their financial services. Moniepoint positions itself as an infrastructure partner for businesses and financial institutions, simplifying transactions, payouts, reconciliations and customer account management. Its mission centers on expanding access to formal financial services and enabling commerce across underserved markets.