DOD Customer Success Manager - Top Secret Clearance (McLean, VA)

Appian Corporation (27 days ago)

McLean, VirginiaOnsiteFull TimeSenior$141,098 - $189,560 (estimated)Customer Success

About this role

The Customer Success Manager at Appian serves as a strategic advisor to enterprise customers, helping them transform business processes using Appian's platform and related technologies (AI, automation, Data Fabric). The role focuses on aligning customer goals with Appian capabilities, ensuring progress against outcomes, and fostering long-term adoption and expansion. The position is collaborative across internal and external partners and requires building trusted relationships with stakeholders, including executive leaders.

View Original Listing

Required Skills

Customer Success
Strategic Advisory
Account Health
Adoption
Stakeholder Management
Roadmapping
Process Improvement
Business Value
Project Management
System Integration

+5 more

Qualifications

Bachelor's Degree

About Appian Corporation

appian.com

Appian is a low-code automation platform that helps enterprises design, build, and run AI-powered process orchestration and digital workflows. It unifies low-code development, BPM, robotic process automation, AI/ML and case management into a single platform to automate complex end-to-end business processes. Enterprises use Appian to speed application delivery, improve operational efficiency and governance with drag-and-drop tooling, prebuilt components, process mining and broad integrations. Founded in 1999 and headquartered in McLean, Virginia, Appian emphasizes enterprise-grade security, scalability and compliance for regulated industries.