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EMEA Technical Account Manager at Socket - ApplyBlast

EMEA Technical Account Manager

Socket

1 month ago

2.8 on Glassdoor

Remote

Full Time

Manager

0 applicants

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About this role

This role leads a team of EMEA-based Technical Account Managers responsible for post-sales customer success, including onboarding, adoption, and retention. The position involves coaching team members, owning gross and net retention metrics, and serving as the senior escalation point for at-risk enterprise accounts. The ideal candidate will mature post-sales operating systems and drive automation to improve team efficiency and customer health.

Responsibilities

Lead and coach a team of Technical Account Managers
Own customer adoption, health, and gross retention outcomes
Operationalize post-sales systems like segmentation and health scoring

Skills

About Socket

socket.dev

Headquarters

San Francisco, California, United States

Company Size

11-50 employees

Founded

2020

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Socket is a security platform designed to enhance the safety of software dependencies used in applications, particularly for JavaScript, Python, and Go. It focuses on combating vulnerabilities and offers comprehensive visibility and proactive supply chain protection. Socket provides defense-in-depth strategies, allowing developers to ship their products with confidence while minimizing risks associated with third-party packages. With its commitment to security, Socket empowers teams to manage their dependencies securely and efficiently.