Customer Success - EMEA - Nordics

The Customer Success role at ElevenLabs for the EMEA Nordics region focuses on driving adoption of the ElevenLabs platform, which includes core speech models and creative tools. This position involves onboarding and enabling customers while analyzing product usage to identify and resolve friction points, ensuring measurable value is realized. Additionally, the role encompasses managing commercial outcomes for assigned accounts, with a strong emphasis on Gross Revenue Retention and Net Revenue Retention, while collaborating with Sales and Engineering teams to drive renewals and upsells. Candidates should have over 5 years of experience in Customer Success or Account Management within complex B2B SaaS or AI/ML products, and fluency in Swedish and English is required.