Customer Success - EMEA - Nordics

Eleven Labs

2 months ago

3.9 on Glassdoor

Remote

Full Time

Senior

1 applicant

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About this role

The Customer Success role at ElevenLabs for the EMEA Nordics region focuses on driving adoption of the ElevenLabs platform, which includes core speech models and creative tools. This position involves onboarding and enabling customers while analyzing product usage to identify and resolve friction points, ensuring measurable value is realized. Additionally, the role encompasses managing commercial outcomes for assigned accounts, with a strong emphasis on Gross Revenue Retention and Net Revenue Retention, while collaborating with Sales and Engineering teams to drive renewals and upsells. Candidates should have over 5 years of experience in Customer Success or Account Management within complex B2B SaaS or AI/ML products, and fluency in Swedish and English is required.

Skills

About Eleven Labs

elevenlabs.io

Eleven Labs is a cutting-edge technology company specializing in artificial intelligence and machine learning to generate human-like speech. Their platform provides advanced text-to-speech solutions that cater to various applications, from media production to gaming and virtual assistants. With a strong emphasis on quality, accessibility, and user-centric design, Eleven Labs aims to enhance communication through innovative audio experiences. The company's proprietary algorithms leverage deep learning to produce realistic voice synthesis, widely recognized for its emotional depth and clarity.