Emergency Energy Specialist - Remote

Octopus Energy Group(1 month ago)

RemoteFull TimeJunior$24,900 - $24,900Customer Service

About this role

This role is a remote customer support position at Octopus Energy, focusing on helping customers with empathy and flexibility, especially during emergencies and out-of-hours periods. The position sits in a fast-paced, rapidly changing environment within a disruptive energy company. You will be part of a close-knit, mission-driven team that values humanised, relationship-based customer interactions. The company emphasises ongoing learning, personal development, and a strong, supportive culture.

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Required Skills

Customer Support
Phone Support
Email Support
Emergency Handling
Problem Solving
Customer Empathy
Written Communication
Verbal Communication
Technical Savvy
Independent Learning

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About Octopus Energy Group

octopus.energy

Octopus Energy is a UK-based energy supplier focused on delivering cheaper, greener energy and billed as one of the country's most awarded providers. It sells household and business energy alongside products and services for heat pumps, rooftop solar, batteries and electric vehicle charging. Octopus runs a range of smart tariffs that reward shifting or reducing use when the grid is stressed and often advertises prices below the regulated price cap. The company also invests heavily in renewable generation and promotes a technology-driven, customer-focused approach to energy.