Technical Customer Success Specialist (Night shift)
Oxylabs (1 month ago)
About this role
This role is a customer-facing position at Oxylabs, supporting both B2C and B2B clients, including large enterprise customers. The position focuses on ensuring an outstanding customer experience throughout the customer lifecycle, primarily via online chat and email. The specialist acts as the main point of contact, coordinating with internal technical teams while working night shifts. The job is based in Vilnius and involves working with modern web data gathering solutions and related technologies.
Required Skills
- Customer Support
- Client Communication
- Information Verification
- Customer Satisfaction
- Issue Resolution
- Online Chat Support
- Email Support
- Technical Collaboration
- Problem Solving
- Empathy
+5 more
About Oxylabs
oxylabs.ioOxylabs is a provider of enterprise-grade proxy and web data extraction solutions that enable businesses to gather public web data at scale. Its platform offers large-scale proxy pools (175M+ residential and 2M datacenter IPs) alongside APIs and tools for automated scraping, crawling, and data collection. Organizations use Oxylabs for use cases like market intelligence, e‑commerce monitoring, ad verification, and training AI models where reliable, global IP coverage, scalability, and developer-friendly integrations are critical.
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