Emergency Travel Coordinator (omnichannel)

WorldStrides(11 days ago)

HybridFull TimeMedior$60,176 - $81,240 (estimated)Customer Support

About this role

The WorldAssist (WA) Coordinator is responsible for executing efficient, cost-effective resolutions for groups' on-program (tour) issues while providing an empathic, low-effort experience for customers, field staff, operations, and account management. The role supports WorldStrides' global travel in a 24/7/365 model and leverages knowledge of products, policies, workflows, and platforms to meet quality, productivity, and performance objectives.

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Required Skills

Active Listening
Problem Solving
Resiliency
Negotiation
Customer Service
Communication
Vendor Management
Salesforce
MS Office
Omnichannel

Qualifications

Two Year College Degree
Four Year Degree Preferred

About WorldStrides

worldstrides.com

WorldStrides is the nation’s largest educational travel company, organizing curriculum-connected domestic and international tours for K–12 and college students and educators and serving over 400,000 students a year. It creates immersive, academically aligned programs — from cultural and language immersion to performing arts, STEM, and service‑learning trips — and handles travel logistics, lodging, and on‑the‑ground programming. The company emphasizes safety, risk management, and teacher support, and provides planning resources, scholarships, and tools to help schools integrate travel into learning objectives. Schools, districts, and families rely on WorldStrides for turnkey program management and large‑scale experience.