Global Emergency Coordinator

WorldStrides(7 days ago)

HybridFull TimeMedior$51,923 - $70,746 (estimated)Customer Support (WorldAssist)

About this role

The WorldAssist (WA) Coordinator supports WorldStrides’ global educational travel programs by managing on-program issue resolution and ensuring a positive, low-effort experience for customers, field staff, and internal stakeholders. The role is part of a distributed, 24/7/365 team supporting experiential learning travel across multiple program types.

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Required Skills

Active Listening
Problem Solving
Resiliency
Negotiation
Communication
Collaboration
Prioritization
CRM
Salesforce
MS Office

Qualifications

Two Year College Degree (Tourism/Hospitality/Supply Chain)
Four Year Degree (Preferred)

About WorldStrides

worldstrides.com

WorldStrides is the nation’s largest educational travel company, organizing curriculum-connected domestic and international tours for K–12 and college students and educators and serving over 400,000 students a year. It creates immersive, academically aligned programs — from cultural and language immersion to performing arts, STEM, and service‑learning trips — and handles travel logistics, lodging, and on‑the‑ground programming. The company emphasizes safety, risk management, and teacher support, and provides planning resources, scholarships, and tools to help schools integrate travel into learning objectives. Schools, districts, and families rely on WorldStrides for turnkey program management and large‑scale experience.