WorldAssist Coordinator

WorldStrides(12 days ago)

HybridFull TimeJunior$45,754 - $61,898 (estimated)Customer Service

About this role

The WorldAssist (WA) Coordinator ensures consistent, efficient, and cost-effective resolution of on-program (tour) issues for WorldStrides’ global educational travel programs. The role provides empathic, low-effort experiences for customers, field staff, operations, and account management within a 24/7/365 distributed team. The Coordinator leverages knowledge of WorldStrides products, policies, workflows, and platforms to deliver quality, productivity, and performance outcomes.

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Required Skills

Active Listening
Problem Solving
Resiliency
Negotiation
Communication
Prioritization
MS Office
Salesforce
Vendor Management
Itinerary Research

+1 more

Qualifications

Two Year College Degree (Tourism, Hospitality, Supply Chain)
Four Year Degree Preferred

About WorldStrides

worldstrides.com

WorldStrides is the nation’s largest educational travel company, organizing curriculum-connected domestic and international tours for K–12 and college students and educators and serving over 400,000 students a year. It creates immersive, academically aligned programs — from cultural and language immersion to performing arts, STEM, and service‑learning trips — and handles travel logistics, lodging, and on‑the‑ground programming. The company emphasizes safety, risk management, and teacher support, and provides planning resources, scholarships, and tools to help schools integrate travel into learning objectives. Schools, districts, and families rely on WorldStrides for turnkey program management and large‑scale experience.