Engineering Team Lead
Augment CXM
About this role
A senior software engineer role at Augment Solutions involves leading the implementation of their flagship product, contributing to feature development, defining technology best practices, and mentoring the engineering team. The position emphasizes improving engineering processes and maintaining high code quality.
Skills
About Augment CXM
augmentcxm.comAugment CXM is an AI-powered Customer Experience Management platform that gives contact centers real-time visibility into voice and digital conversations to prevent churn and improve service outcomes. It automatically breaks conversations into intents, products, and outcomes, and provides anomaly detection, VoC analytics, and automated reporting to surface trends and unexpected spikes. The platform delivers actionable guidance to improve agent efficiency and customer experience, targeting enterprise (including Fortune 1000) use cases. Augment CXM integrates with existing contact center systems and offers demos and onboarding to help teams quickly act on insights.
About Augment CXM
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Augment CXM.
Salary
$144k – $193k
per year
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