Senior Software Engineer - Back End
Augment CXM
About this role
Augment Solutions is seeking a software engineer proficient in backend development with experience in AI-driven feature integration, platform design, and team mentorship. The role involves working with datasets, defining technology best practices, and collaborating on product development.
Skills
Qualifications
About Augment CXM
augmentcxm.comAugment CXM is an AI-powered Customer Experience Management platform that gives contact centers real-time visibility into voice and digital conversations to prevent churn and improve service outcomes. It automatically breaks conversations into intents, products, and outcomes, and provides anomaly detection, VoC analytics, and automated reporting to surface trends and unexpected spikes. The platform delivers actionable guidance to improve agent efficiency and customer experience, targeting enterprise (including Fortune 1000) use cases. Augment CXM integrates with existing contact center systems and offers demos and onboarding to help teams quickly act on insights.
About Augment CXM
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$100k – $140k
per year