Lead Product Designer
Augment CXM
About this role
A UX Designer at Augment is responsible for conducting user research, designing innovative AI-driven user interfaces, creating information architectures, and collaborating with leadership to develop product roadmaps. The role involves leading design efforts for early-stage startups, working with data-rich products, and mentoring the product team.
Skills
About Augment CXM
augmentcxm.comAugment CXM is an AI-powered Customer Experience Management platform that gives contact centers real-time visibility into voice and digital conversations to prevent churn and improve service outcomes. It automatically breaks conversations into intents, products, and outcomes, and provides anomaly detection, VoC analytics, and automated reporting to surface trends and unexpected spikes. The platform delivers actionable guidance to improve agent efficiency and customer experience, targeting enterprise (including Fortune 1000) use cases. Augment CXM integrates with existing contact center systems and offers demos and onboarding to help teams quickly act on insights.
About Augment CXM
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Augment CXM.
Salary
$168k – $223k
per year