Enterprise Customer Success Manager - APAC

Synthesia(1 month ago)

HybridFull TimeMedior$123,114 - $163,538 (estimated)Customer Success

About this role

Synthesia is hiring a Customer Success Manager to drive growth and client satisfaction for its AI video platform, with a strong focus on the APAC region. The role involves building long-term relationships, onboarding and educating customers on the product, and working closely with sales to ensure a cohesive customer experience. The position sits within a fast-growing Series D startup offering career growth and stock options.

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Required Skills

Customer Success
Stakeholder Management
Onboarding
Account Management
Technical Conversations
Video Editing
Retention
Growth
Forecasting
Risk Management

+7 more

About Synthesia

synthesia.io

Synthesia is an AI video platform for businesses that creates high-quality videos from text using realistic AI avatars and voiceovers in 140+ languages. Its web-based studio, customizable templates and avatars (including custom-brand avatars), translation/localization and API enable fast, programmatic video production at scale. Customers use Synthesia for training, marketing, onboarding and internal communications to cut production time and costs—no cameras, studios or actors required. The product is positioned for enterprises with collaboration, security and integrations that support scalable, multilingual video workflows.