Director, Customer Success - DACH

Synthesia(1 month ago)

HybridFull TimeManager$132,323 - $172,956 (estimated)Customer Success

About this role

Senior leader reporting to the VP of Customer Success responsible for building and managing a high-performing Customer Success team focused on the largest enterprise accounts. The role drives revenue growth and retention across DACH, represents Synthesia to executive stakeholders, and shapes the customer success function at a fast-growing SaaS company. It offers strong career growth opportunity within a Series D startup.

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Required Skills

Team Building
Team Management
Coaching
Customer Success
Account Management
ARR Growth
Enterprise Accounts
Retention
Forecasting
Recruiting

+10 more

About Synthesia

synthesia.io

Synthesia is an AI video platform for businesses that creates high-quality videos from text using realistic AI avatars and voiceovers in 140+ languages. Its web-based studio, customizable templates and avatars (including custom-brand avatars), translation/localization and API enable fast, programmatic video production at scale. Customers use Synthesia for training, marketing, onboarding and internal communications to cut production time and costs—no cameras, studios or actors required. The product is positioned for enterprises with collaboration, security and integrations that support scalable, multilingual video workflows.