Director, Customer Success - DACH
Synthesia
About this role
Senior leader reporting to the VP of Customer Success responsible for building and managing a high-performing Customer Success team focused on the largest enterprise accounts. The role drives revenue growth and retention across DACH, represents Synthesia to executive stakeholders, and shapes the customer success function at a fast-growing SaaS company. It offers strong career growth opportunity within a Series D startup.
Skills
About Synthesia
synthesia.ioSynthesia is an AI video platform for businesses that creates high-quality videos from text using realistic AI avatars and voiceovers in 140+ languages. Its web-based studio, customizable templates and avatars (including custom-brand avatars), translation/localization and API enable fast, programmatic video production at scale. Customers use Synthesia for training, marketing, onboarding and internal communications to cut production time and costs—no cameras, studios or actors required. The product is positioned for enterprises with collaboration, security and integrations that support scalable, multilingual video workflows.
Recent company news
Business InsiderI worked at Joe & The Juice before founding Synthesia, a $4 billion AI unicorn. Here's how I structure my day.
1 month ago
TechCrunchSynthesia hits $4B valuation, lets employees cash out
1 month ago
The Wall Street JournalNvidia-Backed AI Startup Synthesia Raises Funding at $4 Billion Valuation
1 month ago
CNBCNvidia and Alphabet VC arms back AI startup Synthesia at $4 billion valuation
1 month ago
ForbesAI Video Startup Synthesia Valued At $4 Billion In New $200 Million Raise
Oct 29, 2025
About Synthesia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Synthesia.
Salary
$132k – $173k
per year