Founding Customer Success Manager, APAC
Cresta(7 days ago)
About this role
Cresta is seeking a founding Customer Success Manager to oversee and develop the customer experience in the APAC region. The role involves managing customer relationships, developing scalable processes, and collaborating with cross-functional teams to ensure customer success and strategic growth.
Required Skills
- Customer Success
- Account Management
- SaaS
- Relationship Management
- Strategic Planning
- Data Analysis
- Business Value
- Stakeholder Management
- Regional Strategy
- Cross-Functional Collaboration
About Cresta
cresta.comCresta is a unified platform for human and AI agents that helps contact centers save money, grow revenue, and deliver better customer experiences. It provides real‑time agent coaching and conversational AI (virtual agents and assisted workflows), plus analytics and quality insights that reduce handle time, increase conversions, and boost agent productivity. Cresta integrates with existing contact‑center systems and CRMs so enterprises can deploy AI assistance and supervised autonomous agents across support and sales channels. The platform is designed to drive measurable ROI through automated coaching, real‑time guidance, and outcome‑focused analytics.
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