Enterprise Customer Success Manager, APAC

harvey(2 months ago)

HybridFull TimeManager$144,233 - $189,113 (estimated)Customer Success

About this role

The Enterprise Customer Success Manager, APAC at Harvey is responsible for guiding mid-market clients through the integration of AI solutions into their workflows to maximize value and ensure customer satisfaction. This role involves leading strategic implementations, training end users, monitoring customer health, and acting as the primary contact for over 40 clients. Additionally, the manager will create scalable processes, advocate for user engagement, and collaborate with internal teams to relay client feedback and enhance product offerings. Experience in Enterprise SaaS, legal services, or management consulting is essential for success in this position.

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Required Skills

Enterprise SaaS
Client Relationship Management
Strategic Implementation
Training & Enablement
Process Creation
Success Metrics Management
Advocacy and Engagement
Customer Health Monitoring
Communication Skills
Strategic Planning

+4 more

About harvey

www.harvey.ai

Vercel is a platform designed for frontend developers to build, deploy, and host fast, modern websites and applications. It specializes in serverless functions and static site generation, leveraging a global edge network to deliver high performance and scalability. Vercel is widely used for its seamless integration with frameworks like Next.js, enabling developers to create highly dynamic and responsive user experiences. The platform focuses on optimizing the developer experience while ensuring reliable and efficient web application performance.