Enterprise Customer Success Director

Nabla(2 months ago)

RemoteFull TimeDirector$168,169 - $224,187 (estimated)Customer Success

About this role

The Enterprise Customer Success Director at Nabla serves as the primary contact for key enterprise accounts, focusing on driving customer satisfaction, product adoption, and retention. This role involves developing strong relationships with clients, managing the onboarding process, monitoring account performance, and identifying growth opportunities. Additionally, the Director advocates for customer needs within the company and collaborates with the product team to influence the product roadmap based on feedback. Candidates should have over six years of experience in customer success, preferably within the healthcare SaaS sector, and possess strong communication and problem-solving skills.

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Required Skills

Customer Relationship Management
Provider Onboarding
Performance Tracking
Customer Expansion
Feedback Advocacy
Experience
Industry Knowledge
Communication Skills
Problem-Solving
Technical Aptitude

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About Nabla

www.nabla.com

Nabla is an advanced AI-powered assistant designed to enhance the healthcare experience by restoring the human connection between clinicians and patients. It streamlines clinical documentation through dictation capabilities and integrates seamlessly with electronic health records (EHRs), making it a vital tool across various healthcare settings. With deployment in over 130 health organizations and a growing user base of 85,000+ clinicians, Nabla facilitates over 20 million patient encounters annually. The platform is recognized for its ability to reduce clinician burnout and improve patient-clinician interactions, thus revitalizing the joy of care in healthcare.