Enterprise Customer Success Manager - Boston

Datadog(1 month ago)

HybridFull TimeManager$102,000 - $110,000Customer Success

About this role

An Enterprise Customer Success Manager at Datadog focuses on cultivating strong relationships with the company’s largest strategic customers and advocating for their needs internally. The role emphasizes delivering a positive customer experience, aligning Datadog’s offerings with customer goals, and supporting long-term growth and retention. Datadog operates this role in a hybrid workplace to support office collaboration and work-life harmony.

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Required Skills

Onboarding
Training
Adoption
Relationship Management
Cross-Functional
Project Management
Trusted Advisor
Usage Monitoring
Renewal Management
Account Management

+2 more

About Datadog

datadoghq.com

Datadog is a SaaS monitoring and observability platform that helps teams see inside infrastructure, applications, logs, and user experience across cloud-scale environments. It ingests metrics, traces, and logs from hundreds of integrations and provides unified dashboards, alerts, APM, log management, synthetics, and security monitoring. Developers, operations, and security teams use Datadog to detect, troubleshoot, and optimize performance and reliability for modern distributed systems.