Pindrop

Enterprise Customer Success Manager

Pindrop(1 month ago)

RemoteFull TimeSenior$115,000 - $135,000Customer Success
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About this role

The Customer Success Manager at Pindrop works with enterprise customers to ensure they realize value from Pindrop’s voice authentication and fraud-detection technologies. The role serves as the customer's advocate internally and helps drive long-term customer satisfaction and retention. This is a US-remote position supporting large, often Fortune 500, clients.

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Required Skills

  • Client Relationships
  • Product Adoption
  • Account Planning
  • Renewal Management
  • Expansion Identification
  • Executive Presence
  • Data Analysis
  • Customer Advocacy
  • Stakeholder Management
  • Contract Management

+7 more

Pindrop

About Pindrop

pindrop.com

Pindrop is a security company that protects contact centers and virtual meeting platforms from voice fraud and deepfakes. It combines voice authentication, call‑risk scoring, device and audio forensics, and AI‑based deepfake detection to stop account takeover, scam calls, and other audio-based fraud. Pindrop’s enterprise solutions integrate with contact center and conferencing systems to deliver real‑time risk decisions, investigation tools, and compliance reporting. Organizations use Pindrop to preserve customer trust, reduce fraud losses, and protect business integrity.

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