Enterprise Support Engineer
Meter(1 month ago)
About this role
An Enterprise Support Engineer at Meter is responsible for managing high-impact enterprise support cases from triage to resolution, focusing on complex networking issues across various environments. This role requires a deep technical understanding and ownership of problems, including troubleshooting multi-site challenges and effectively escalating issues to appropriate teams, such as Engineering and Operations. Success in this position involves building relationships with stakeholders, documenting recurring issues to improve support standards, and contributing to the evolution of enterprise support practices at Meter.
Required Skills
- Enterprise Support
- Technical Troubleshooting
- Network Management
- Problem Ownership
- Stakeholder Communication
- Cross-Functional Collaboration
- Documentation Skills
- Network Design Understanding
- Multi-Site Support
- Escalation Management
+5 more
About Meter
www.meter.comMeter is a network infrastructure company that focuses on providing comprehensive solutions for enterprises, including routing, switching, wireless connectivity, and application support. The company delivers a full-stack networking experience through its cutting-edge hardware and software, all available for a single monthly fee. With an emphasis on performance, security, and usability, Meter aims to streamline network management for businesses of all sizes, allowing for easy scalability and integration of multi-site operations.