Technical Support Engineer II

Delinea(1 month ago)

HybridFull TimeJunior$65,158 - $86,472 (estimated)Technical Support

About this role

A Technical Support Engineer II at Delinea provides post-sale technical support for customers and partners, focusing on troubleshooting IT, networking, and cybersecurity issues. This role involves documenting customer queries, formulating resolution plans, and effectively communicating solutions while maintaining professional interactions. Candidates should possess 1-2 years of relevant experience and a solid understanding of cloud infrastructure, security concepts, and relational databases, with additional language skills preferred.

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Required Skills

Technical Support
Post-Sale Support
Customer Interaction
Issue Documentation
Resolution Planning
Case Investigation
IT Administration
Networking
Cyber Security
Cloud Infrastructure

+13 more

About Delinea

delinea.com

Delinea Inc. is a leading provider of identity security and privileged access management (PAM) solutions, offering AI-driven tools that secure privileged access across organizations in real time. Their cloud-native platform provides comprehensive capabilities for managing human, machine, and AI identities, allowing users to discover identities, safeguard access, and proactively combat identity-based threats. Trusted by thousands of organizations globally, Delinea emphasizes user-friendly interfaces and seamless integration with existing workflows to enhance security without hindering productivity.