Enterprise Technical Support Specialist, Japan

Notion(3 months ago)

Tokyo, JapanOnsiteFull TimeSenior$108,711 - $147,554 (estimated)Customer Experience

About this role

An Enterprise Technical Support Specialist at Notion is responsible for providing high-level technical support to enterprise customers in Japan, addressing complex issues while collaborating closely with engineering teams. The role involves advanced troubleshooting of applications, managing critical customer interactions, and scaling support processes, while also creating internal and user-facing documentation. Candidates must have 5+ years of relevant experience, proficiency in REST APIs, and strong communication skills in both Japanese and English.

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Required Skills

Technical Support
Customer Interaction
Relationship Management
Troubleshooting
Issue Resolution
Process Building
Performance Management
Knowledge Management
On-Call Support
Communication Skills

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About Notion

www.notion.com

Notion is an innovative productivity platform designed as an AI workspace that enhances team collaboration and performance. It enables users to create custom agents that assist in automating tasks, organizing information, and streamlining workflows. With features like AI meeting notes and powerful search capabilities, Notion serves as a centralized hub for teams to manage various projects and improve efficiency. Its versatility makes it a preferred choice for businesses aiming to enhance their operational workflows and productivity.