Product Support Engineer
Cytora(29 days ago)
About this role
A Product Support Engineer at Cytora serves as the primary technical support contact for enterprise customers, addressing and resolving issues related to the Cytora platform in production environments. The role entails troubleshooting complex problems, providing clear guidance on platform functionality, and collaborating with internal teams to enhance product offerings based on customer feedback. Proficiency in REST API, Python, and tools like Datadog and Postman is essential, alongside strong communication skills for effective customer interaction.
Required Skills
- Technical Support
- Customer Interaction
- Troubleshooting
- API Knowledge
- Python Proficiency
- Production Environments
- Monitoring Tools
- Postman Experience
- Github Familiarity
- Communication Skills
+9 more
About Cytora
cytora.comCytora is a technology company specializing in transforming the underwriting process for commercial insurance. Their innovative platform enables insurers to underwrite more accurately, reducing frictional costs while promoting profitable growth. By leveraging data and advanced analytics, Cytora streamlines the underwriting workflow, helping insurance providers optimize decision-making and enhance overall operational efficiency.