Product Support Engineer
Cytora
About this role
A Product Support Engineer at Cytora serves as the primary technical support contact for enterprise customers, addressing and resolving issues related to the Cytora platform in production environments. The role entails troubleshooting complex problems, providing clear guidance on platform functionality, and collaborating with internal teams to enhance product offerings based on customer feedback. Proficiency in REST API, Python, and tools like Datadog and Postman is essential, alongside strong communication skills for effective customer interaction.
Skills
About Cytora
cytora.comCytora is a technology company specializing in transforming the underwriting process for commercial insurance. Their innovative platform enables insurers to underwrite more accurately, reducing frictional costs while promoting profitable growth. By leveraging data and advanced analytics, Cytora streamlines the underwriting workflow, helping insurance providers optimize decision-making and enhance overall operational efficiency.
Recent company news
Insurance JournalExclusive: Applied Systems Acquires AI-Enabled Risk Digitalization Firm Cytora
Sep 9, 2025
Life Insurance InternationalApplied Systems acquires UK insurtech company Cytora
Sep 10, 2025
Insurance BusinessApplied Systems acquires Cytora
Sep 10, 2025
Built In ChicagoApplied Systems Strengthens Insurtech Platform With Cytora Acquisition
Sep 9, 2025
Financial ITCytora Among First Companies Worldwide to Attain AI Governance Certification ISO 42001
Jul 31, 2025
About Cytora
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Cytora.
Salary
$58k – $77k
per year
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