EOI - Customer Success Manager, Implementations

CorePlan(2 months ago)

RemoteFull TimeManager$121,072 - $159,428 (estimated)Customer Success

About this role

The Customer Success Manager, Implementations at CorePlan is responsible for leading end-to-end presales and implementation projects to ensure clients transition smoothly from sale to full platform adoption. This role encompasses developing detailed project plans, configuring the software to meet customer specifications, conducting data migration, and delivering tailored training programs. The manager will collaborate globally, manage multiple simultaneous projects, and provide ongoing support to ensure customer satisfaction and successful software adoption. Ideal candidates will have a minimum of 3 years’ experience in Customer Success or project management, preferably within SaaS.

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Required Skills

Customer Success Management
Project Management
Software Implementation
Data Migration
Training Development
Communication Skills
Technical Aptitude
Problem-Solving
CRM Tools
Global Collaboration

Qualifications

Bachelor’s degree in Business, Computer Science, Engineering or similar

About CorePlan

www.coreplan.io

CorePlan is a cutting-edge drilling management platform designed specifically for mining and exploration companies. By transitioning operations from traditional pen-and-paper methods to a cloud-based solution, CorePlan enables users to streamline drill program operations, enhance safety compliance, and optimize rig management. With features that support drill planning, digital plods, and comprehensive data reporting, CorePlan empowers teams to gain real-time visibility and control over their drilling activities, ultimately leading to improved efficiency and cost management.