Escalation Engineer Software Failure Analysis
Motorola Solutions(27 days ago)
About this role
An Escalations Engineer on the Alta Video team at Motorola Solutions serves as the bridge between customer-facing support and R&D, handling the most complex video security product issues. The role focuses on investigating, reproducing and diagnosing escalated cases in a support lab and ensuring timely resolution to meet SLAs. It provides deep technical exposure to advanced cloud video security products and collaboration across support, development, test and product teams.
Required Skills
- Problem Solving
- Data Analysis
- Python
- Linux
- Networking
- Troubleshooting
- Log Analysis
- Communication
- Reverse Engineering
- PC Hardware
Qualifications
- A Levels (ABB) or equivalent
- 2:1 or 1st Class Honours Degree in Computer Science, Engineering, Science or Mathematics
About Motorola Solutions
motorolasolutions.comMotorola Solutions is a leader in mission-critical communications products, solutions & services for communities & businesses. Learn more!
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