Associate Support Engineer (EMEA)

GitLab Prospects(1 month ago)

RemoteFull TimeMedior$83,900 - $112,743 (estimated)Support

About this role

A Support Engineer at GitLab sits between Support and Engineering, helping customers run GitLab in diverse, demanding environments by investigating issues, reproducing edge cases, and contributing fixes. The role involves close collaboration with Product, Development, Infrastructure, Customer Success, and Sales to influence the roadmap, improve reliability, and enhance support processes. It is a hands-on position where contributions to code, tooling, and documentation have direct customer and product impact.

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Required Skills

Customer Support
Linux
Git
Log Analysis
Troubleshooting
Scripting
Debugging
Merge Requests
Documentation
Collaboration

+4 more

About GitLab Prospects

gitlab.com

This company offers an AI-powered DevSecOps platform that integrates security across the software development lifecycle, delivering automated SAST, SCA, secrets and configuration checks, and runtime protections. Its machine‑learning-driven risk prioritization and actionable remediation guidance reduce noise and help teams focus on the highest‑impact vulnerabilities. With native CI/CD and developer workflow integrations plus compliance reporting, the platform is built to help engineering and security teams shift security left and ship cloud‑native applications faster and safer.