Field Service Assistant

M-KOPA(1 day ago)

Nairobi, KenyaOnsiteFull TimeJunior$20,000 - $30,000Mobility

About this role

A Field Service Assistant at M-KOPA is responsible for onboarding customers, delivering product training, verifying documentation, and managing asset issuance at retail shops across Kenya. The role involves engaging directly with customers to ensure a positive experience and proper product understanding. It requires a hands-on approach to customer service and operational support in a retail environment.

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Required Skills

Customer Service
Communication
Product Training
Documentation
KYC
Asset Management
Attention to Detail
Onboarding
Mechanical Knowledge
App Use

About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.

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