Customer Care Representative - Payments & Chats

M-KOPA(1 day ago)

Nairobi, KenyaOnsiteFull TimeTrainee$20,000 - $30,000Mobility

About this role

A Customer Care Representative – Payments & Chats at M-KOPA provides customer support via digital channels like WhatsApp and handles payment operations. The role involves engaging customers, resolving issues, maintaining data accuracy, and ensuring payment processes run smoothly, contributing to the company's mission of financial inclusion across Africa.

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Required Skills

WhatsApp Business
Customer Support
Data Entry
Payment Processing
Communication
Attention to Detail
Reconciliation
Digital Support
Multitasking
Data Management

Qualifications

Diploma in Customer Service

About M-KOPA

www.m-kopa.com

M-KOPA is a pioneering company that provides smart devices and financial services designed to promote financial inclusion and economic growth in Africa. By offering affordable payment plans for smartphones, M-KOPA enables users to gain access to various services, including digital loans, health insurance, and device protection. With a strong presence in countries like Kenya, Ghana, Nigeria, Uganda, and South Africa, M-KOPA has forged a path for millions of customers, empowering them with tools for personal and business success. The company is committed to unlocking opportunities for everyday earners, ensuring they experience significant improvements in their quality of life.

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