Financial Assistance Representative I (Collections Representative)

Redwood Credit Union(18 days ago)

Santa Rosa, CAOnsiteFull TimeMedior$52,000 - $68,000Collections

About this role

A Financial Assistance Representative I at Redwood Credit Union works within the collections team to support member financial recovery efforts and maintain account integrity. The role focuses on managing delinquent accounts, assisting with back-office and legal documentation tasks, and delivering member-facing service within a call center environment. It reports to the collections department and supports the credit union’s mission to protect member financial well-being.

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Required Skills

Collections
Skip Tracing
Repossession
Bankruptcy
Customer Service
Call Handling
Compliance
Documentation
Data Entry
Reporting

Qualifications

High School Diploma

About Redwood Credit Union

redwoodcu.org

Redwood Credit Union is a trusted, community-focused credit union founded in 1950 that offers banking services to residents of the North Bay and San Francisco area. As a member-focused financial cooperative, it provides everyday banking products — such as deposit accounts, loans and mortgages — along with digital and branch services. Redwood emphasizes local community engagement and accessible financial services for anyone in its service area.