Fraud Investigator - Protect
Monzo(1 month ago)
About this role
A Fraud Investigator in Monzo’s Protect pillar provides after-care to UK customers who have fallen victim to value fraud, supporting the Financial Crime & Fraud Collective’s mission to protect customers and enable safe growth. The role sits within a distributed (remote) team and contributes to maintaining trust and reducing financial harm. Shift patterns are fixed (37.5 hours/week) and the position includes opportunities for development and benefits.
Required Skills
- Evidence Gathering
- Probing
- Customer Communication
- Empathy
- Decision Making
- Case Triaging
- Account Safeguarding
- Post-Investigation
- Deadline Management
- Problem Solving
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.