Vulnerable Customer Team Manager
Monzo(4 days ago)
About this role
A VAIB Team Manager at Monzo leads a squad focused on supporting customers experiencing vulnerability, accessibility, inclusion, and bereavement challenges. The role is based remotely in the UK within Monzo's operations and involves representing the team's insights to influence better products and services for customers.
Required Skills
- People Management
- Vulnerability
- Coaching
- Stakeholder Management
- Data Analysis
- Employee Relations
- Wellbeing Support
- Interviewing
- MacOS
- Slack
+1 more
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
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