Service Analyst, Workforce Management, 9 Months Fixed Term Contract

Monzo(1 day ago)

HybridFull TimeMedior$41,125 - $52,094Customer Operations

About this role

Monzo is a UK-based challenger bank on a mission to make money work for everyone. The Service Analyst will work within the Workforce Management team to support Customer Operations by optimising service delivery, managing staffing and monitoring domain-specific performance. The role focuses on improving operational efficiency and ensuring high service levels across a defined domain.

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Required Skills

Workforce Management
Service Quality
Excel
Looker
BigQuery
Data Analysis
Real-Time Management
Forecasting
Incident Management
Communication

About Monzo

monzo.com

Monzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.