Vulnerable Customer Team Manager
Monzo(4 days ago)
About this role
A VAIB Team Manager at Monzo leads a squad within the Vulnerability, Accessibility, Inclusion and Bereavements team, supporting customers who face financial or accessibility challenges. The role is focused on representing the team to leadership, fostering an inclusive support environment, and working remotely across the UK.
Required Skills
- Team Management
- Vulnerability Knowledge
- Empathy
- Coaching
- Performance Management
- Stakeholder Management
- Data Analysis
- MacOS
- Slack
- Google Workspace
About Monzo
monzo.comMonzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.
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