Fraud Team Manager
Global Payments(2 years ago)
About this role
The Call Center Operations Manager at Global Payments oversees departmental operations for a client-facing call center, ensuring service level agreements are met and reporting is accurate and timely. The role focuses on workforce planning, call volume forecasting, and coordinating with client leadership to resolve operational issues and drive process improvements.
Required Skills
- Call Monitoring
- Client Interaction
- SLA Management
- Forecasting
- Reporting
- Scheduling
- Training
- Coaching
- Quality Assurance
- Escalation Handling
+2 more
Qualifications
- Bachelor's Degree
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