Workforce Management Analyst
Elevance Health(9 days ago)
About this role
The Workforce Management Analyst at Elevance Health is responsible for monitoring call volume and managing schedules in a call center environment to ensure optimal service levels. The role involves real-time adjustments based on call demand, working remotely with flexibility, and supporting team operations. It requires experience in call center operations and involves working within a health company's mission-driven culture.
Required Skills
- Call Center
- Workforce Management
- Real-time Monitoring
- Scheduling
- Call Routing
- NICE
- Genesys
- Inventory Management
About Elevance Health
elevancehealth.comElevance Health, formerly Anthem, Inc., serves people across their entire health journey taking an integrated whole-health approach.
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