Operations Manager
TransPerfect(25 days ago)
Costa RicaOnsiteFull TimeManager$88,915 - $118,615 (estimated)Operations
Apply NowAbout this role
The Operations Manager oversees day-to-day live management of 3–6 Call Center Team Supervisors within TransPerfect Connect’s bilingual call center. The role ensures staffing, resources, and processes are in place to meet service level agreements and deliver high-quality interpreting and call center services. The manager works with WFM, remote resources, site leadership, and clients to monitor performance, drive improvements, and maintain service continuity.
Required Skills
- Team Management
- Performance Management
- Process Improvement
- Workforce Management
- Client Communication
- Conflict Management
- Reporting
- Forecasting
- Training
- KPI Analysis
+1 more
Qualifications
- Bachelor's Degree
- Equivalent Experience
About TransPerfect
transperfect.comTransPerfect is the top choice for fast, high-quality translation management in over 200 languages, with 10,000+ native-speaking linguists for superior results.
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