Front Line Support Engineer (Mixed shift)
Viseven(2 years ago)
About this role
This role is a support specialist position at Viseven Group focused on handling incoming customer requests for MarTech products used by global pharmaceutical companies. The specialist works closely with both clients and internal technical teams to ensure timely resolution of issues and clear communication. The position also involves participation in testing client instances and new product functionalities after releases. The job is based in Kyiv within an international, fast-growing company environment.
Required Skills
- Ticket Management
- Customer Support
- Technical Support
- Issue Escalation
- SLA Management
- Client Communication
- Problem Reproduction
- Functional Testing
- Regression Testing
- Stakeholder Communication
+7 more
About Viseven
viseven.comViseven is a pharmaceutical marketing agency and martech provider focused on life sciences and healthcare. They build digital marketing and content technology solutions—combining creative services, platform engineering, and analytics—to help pharma brands run personalized omnichannel campaigns and improve engagement with HCPs and patients. Viseven positions itself as a partner for commercial and digital transformation, bridging strategy and execution to drive measurable growth. Clients choose Viseven for its industry-specific expertise and regulatory-aware, integrated marketing technology.