Technical Support Engineer I
Federato(1 month ago)
About this role
A Level 1 Support Analyst at Federato is the frontline contact for customers adopting the company’s AI-native insurance platform. The role focuses on triaging incoming requests, performing initial troubleshooting and basic data checks, and preparing structured escalations to Level 2 while partnering with Product and Customer Success. The analyst also contributes to the support knowledge base and helps maintain response SLAs to ensure positive customer experiences.
Required Skills
- Customer Support
- Troubleshooting
- Basic SQL
- Log Interpretation
- Issue Reproduction
- Escalation Management
- Knowledge Articles
- Queue Management
- Communication
- Documentation
+3 more
About Federato
federato.aiFederato is an AI-powered RiskOps platform for property & casualty and specialty insurers that gives underwriters real‑time feedback to prioritize and quote the highest‑value business. The platform combines automated risk scoring, portfolio analytics, and prescriptive guidance to streamline underwriting decisions and enforce consistent rules across workflows. Federato integrates with insurer systems to surface exceptions, speed quotes, and improve portfolio performance. Insurers use it to reduce manual work, increase accuracy, and make data‑driven underwriting decisions.
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