Frontline Support Engineer (US East)

Fireblocks(4 days ago)

RemoteFull TimeJunior$77,000 - $101,000Customer Support

About this role

Fireblocks is seeking a Customer Frontline Support Engineer to provide technical support and customer service related to their digital assets platform. The role focuses on resolving customer inquiries efficiently, collaborating with internal teams, and ensuring customer success in the cryptocurrency and DeFi space.

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Required Skills

Troubleshooting
Customer Service
Technical Support
Communication
Collaboration
Problem Solving
SaaS Support
Blockchain
Crypto
Databases

About Fireblocks

fireblocks.com

Fireblocks is an institutional-grade digital-asset infrastructure platform that helps businesses create, custody, move, and operate with cryptocurrencies and tokenized assets. Its offerings include MPC-based custody, a secure transfer network, wallet-as-a-service and embedded wallets, plus payments and treasury management tools for fiat and stablecoins. Exchanges, banks, custodians, fintechs and enterprises use Fireblocks to automate crypto operations, accelerate product launches, and reduce operational and security risk. The platform emphasizes enterprise security, developer-friendly APIs, and integrations across exchanges, liquidity providers and custody partners.

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