Senior Customer Support Specialist

Sift(5 days ago)

Raleigh, North CarolinaOnsiteFull TimeSenior$50,000 - $70,000Customer Experience

About this role

Sift is seeking a Senior Support Specialist to ensure customer success by troubleshooting and resolving complex technical issues related to their digital trust and safety platform. The role involves collaborating with customers and internal teams to provide seamless, robust support and technical guidance.

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Required Skills

SQL
Python
REST APIs
Snowflake
Data Analysis
Troubleshooting
Customer Service
SaaS
Technical Support

About Sift

sift.com

Sift is a leading AI-powered fraud detection platform designed to provide identity trust for businesses across various industries. With a powerful machine learning framework, Sift processes over a trillion events annually, helping organizations like DoorDash and Yelp mitigate fraud while enhancing customer experiences. The platform offers a comprehensive suite of solutions addressing account takeovers, payment fraud, and content abuse, enabling firms to leverage risk as a growth opportunity. Throughout its service, Sift combines deep analytical capabilities with practical tools to support digital safety and business growth.

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