Senior Customer Support Specialist
Sift
About this role
Sift is seeking a Senior Support Specialist to ensure customer success by troubleshooting and resolving complex technical issues related to their digital trust and safety platform. The role involves collaborating with customers and internal teams to provide seamless, robust support and technical guidance.
Skills
About Sift
sift.comSift is a leading AI-powered fraud detection platform designed to provide identity trust for businesses across various industries. With a powerful machine learning framework, Sift processes over a trillion events annually, helping organizations like DoorDash and Yelp mitigate fraud while enhancing customer experiences. The platform offers a comprehensive suite of solutions addressing account takeovers, payment fraud, and content abuse, enabling firms to leverage risk as a growth opportunity. Throughout its service, Sift combines deep analytical capabilities with practical tools to support digital safety and business growth.
Recent company news
Fast CompanyMeet the small group of engineers helping the public sift through the Epstein files
2 weeks ago
MSSP AlertSift Expands Partner Program to Address Evolving AI-Driven Fraud
Apr 17, 2025
citybizLifespan Vision Ventures Co-Leads $3.7M Pre-Seed Round for Sift Biosciences
3 weeks ago
Yahoo Finance SingaporeSIFT HEALTHCARE RELEASES FOURTH ANNUAL DENIALS INSIGHTS REPORT, IDENTIFYING NINE CRITICAL PAYER TRENDS SHAPING REIMBURSEMENT RISK IN 2026
2 weeks ago
The Desert SunRed Sift Recognized as a 2026 G2 Best UK Software Company
3 weeks ago
About Sift
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Sift.
Salary
$50k – $70k
per year