Guest Service Unit Concierge
Clinical Careers Page(1 month ago)
About this role
The Unit Concierge acts as a representative of LVHN's Patient Experience and Guest Services teams within inpatient units, enhancing overall patient and visitor satisfaction. The position emphasizes professionalism, empathy, and close collaboration with clinical staff to support a positive care environment. This on-site role is based at Lehigh Valley Hospital–Cedar Crest.
Required Skills
- Customer Service
- Communication
- Wayfinding
- Rounding
- Empathy
- Professionalism
- Multi-Tasking
- Organization
- Emergency Response
- Visitor Assistance
Qualifications
- Technical School Diploma
About Clinical Careers Page
lvhn.orgLehigh Valley Health Network (LVHN) is a not‑for‑profit, integrated medical organization that provides comprehensive health care services to the Lehigh Valley and surrounding regions. LVHN operates hospitals, outpatient and urgent care centers, primary care and specialty practices, and offers advanced programs in areas such as cardiology, oncology, and behavioral health, alongside telehealth and rehabilitation services. The system combines clinical care with research, medical education, and community health initiatives to improve population health across its service area. Patients and partners rely on LVHN for coordinated, patient‑centered care and regional clinical expertise.
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